Tracking Issues/Returned to Sender
If your tracking is active (showing as in transit, delayed, etc.) and you would like more information on the progress of your order, we recommend that you contact the carrier directly. Carrier information can be found on your tracking email.
Returned to Sender: In some cases, an order may be returned to us for the following reasons: Address was entered/formatted incorrectly at checkout. Order was not collected in time. Additional duties, taxes and other customs fees were left unpaid You will receive a refund for the items within your order once they are received back at our warehouse. Please note that we are unable to reship your order and cannot refund the original shipping charges with the exception of the order being returned to us due to an error on our part.