Precautions (please read carefully)
Return Procedures
Submit an RMA application:An RMA number is required for return/replace. To return a product, you must obtain an RMA number within the applicable return period for the product. Without prior authorization and an RMA number, we won't accept returns.
Customer Service Check: Once our after-sales customer service approves your RMA request, we will send the RMA number to your email address accordingly. Please prominently display/print/write the RMA number on the outside of the shipping package.
Return Product:The RMA number will be valid for a few days once issued, within which time the returned product(s) must be received by us. Please provide us with relevant courier(postal service preferred) and tracking information when you ship it out, so that we can track your return package.
Refund/Replacement/Maintenance: Upon receipt of the returned package, our RMA department will check the returned item and carry out the next step.
Note:
Application of "Money Back Guarantee":In general, refund processing is completed within several business days, but the specific arrival time depends on the processing time of the corresponding bank policy.
Application of "Replace Guarantee":For products that are eligible for return for replacement, the product may only be returned for a replacement of the same item. We will reschedule a new one within several working days after receiving the goods. We do not allow exchanges or returns for replacements for different items. If you would like to receive a different item, you would need to return the original item for a refund in accordance with the Return Policy, and then purchase the item you would like to receive instead of the original item.
If the item is returned in an unacceptable condition, we reserve the right to refuse the refund/replacement.