My order hasn't arrived. Can you tell me where it is?
You should receive a shipment confirmation email within several hours of your package leaving our facility. That email will contain all necessary tracking information and is updated in real-time.
How do pre-orders work?
Pre-orders are items that are available for sale but don't ship until a later date (specified on the product detail page). When you purchase a pre-order product you are billed immediately upon checkout. This ensures you will receive the product once it becomes available. All non-personalized pre-order items can be cancelled for a full refund up until the product ships. After the product ships, our normal return policy will take effect.
What are your available shipping methods?
Your order will be shipped from our fulfillment center via the preferred carrier for your location. Carriers include GLS, DHL, NL Post, and Bpost.
Can you tell me the shipping rate on my order?
Shipping rates vary by your location and the size of your order. The easiest way to find out the exact shipping rate for your location and order is to go through the process of placing an order. When you reach the page where shipping options are presented, you’ll see a drop down menu with different shipping options and their costs for your exact location and order.
What about duties, taxes, and V.A.T.?
Pricing is VAT inclusive. You may be charged separate duties/customs fees for orders shipped outside the country.